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Please read the Consumer Privacy Policy below to better understand the commitments made by AICA HPL to respect and protect the rights of users when visiting our website.

Protecting consumers' personal information and building trust with you are our goals. Therefore, AICA HPL will use the personal information that customers have trusted and provide us to comply with the content of this policy. We only collect the necessary information regarding legitimate use.

Privacy policy of personal information provided by users

  • Purpose of AICA HPL when collecting personal information of users: All personal information provided by users aims to help us best support our customers about our products and services.
  • Scope of this personal information used: Personal information provided for this website is information shared only between users and website administrators.
  • Retention period for personal information: Information is stored indefinitely, except for cases where the user requests to cancel the circulation to the AICA HPL website administrator.
  • Address of information collecting and managing unit: AICA HPL Trading Joint Stock Company
    • Address: 8th Floor, Intracom Building, 82 Dich Vong Hau, Cau Giay, Hanoi
    • Phone: 0243 858 33 66
    • Email: cskh@hpl.com.vn
  • Complaints: Users have the right to submit complaints about the disclosure of their personal information to third parties to the website administration. When receiving these feedbacks, AICA HPL will confirm the information, answer the reason and instruct the user to recover and secure the information.
  • Forms of receiving user complaints information: via email cskh@hpl.com.vn or phone number: 024-3 858 33 66.
  • Commitment to privacy of users' personal information:
    • Personal information of users on the website aicahpl.com is committed to the absolute confidentiality of the Administration according to the privacy policy of posted personal information. The collection and use of information by each user is only done with the consent of the user unless otherwise prescribed by law.
    • Do not use, not transfer, provide or disclose to a third party personal information of the user without the user's consent, except for the cases specified in this regulation or in accordance with law.
    • In the event that an information server is attacked by a hacker resulting in the loss of a user's personal data, the Board of Directors is responsible for notifying and working with the investigating and dealing authorities in a timely manner. Notice to users about the incident.
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